Sheriff

 

 Central Dispatch

dispatch

Ann Schryer, Dispatcher
Christy Marcus, Dispatcher
Julie Stahl, Dispatcher
Jessica Mattison, Dispatcher
Becky Kosloski, Dispatcher

Ed Nettle, Administrator

 (231) 839-4338 ext 1

Remember that in an emergency situation the number to call in Missaukee County for Police, Fire or EMS is 911 
                                                                     emergency-call-911-sign

 

The mission of the Central Dispatch Division of the Missaukee County Sheriff’s Office is to provide for a comprehensive emergency communications network which is responsive to the needs of its citizens and their demands for service

Central Dispatch is responsible for answering all emergency and non-emergency telephone calls.  Currently we are using the “Enhanced 9-1-1” which allows the Dispatcher to see the caller information on a computer screen. Enhanced 9-1-1 contains information such as the caller’s name, address, phone number, time of call, as well as information on what fire department would respond to the caller's location.

Central Dispatch handles dispatch communications for numerous departments including the Missaukee County Sheriff's Office, Michigan State Police, Missaukee County Emergency Medical Services, Michigan Department of Natural Resources, and seven local fire departments.

Central Dispatch has contact with the Uniformed Law Enforcement Officers while they are in or outside the facility. Dispatchers can talk directly via voice communications with the officers either while they are in their patrol vehicle or on a portable radio that is carried with the officers while they are on duty.

Our Dispatchers are credentialed by the State of Michigan 911-Office as "911-Dispatch Certified" much like a law enforcement officer, or emergency medical technician.  The staff members must renew their certification every two (2) years through ongoing continuing education and training requirements.

Dispatchers also coordinate all walk-in complaints and requests for service at the Sheriff's Office.

Central Dispatch’s staff is a dedicated group of professionals who can be counted on to assist the citizens of Missaukee County whenever help is needed.

Tips for Calling 911:

Call Immediately During an Emergency
If you need law enforcement, fire or EMS call 911 immediately.

Do Not Hang Up the Phone
If you do call 911, even by mistakedo not hang up the phone.  911 professionals are trained to get the most information as quickly as possible to get help on the way to an emergency situation.  In an emergency situation, allow the call taker to ask you all the questions they need in order to get help there in the timeliest manner before you hang up or leave the phone.

If you happen to call by accident, stay on the line until you can tell the call taker that you called by accident and that there is no emergency.  This saves the call taker from having to call you back and confirm there is not an emergency or from sending police to check your address for an emergency.

Remember Pocket dial911-from-smartphone = Stay on the line.

Stay Calm & Answer All Questions
When calling 911, do your best to stay calm and answer all the questions.  Staying calm can be one of the most difficult, yet most important, things you do when calling 911.  It is very important that you stay as calm as possible and answer all the questions that the 911 call taker asks. The questions that are asked, no matter how relevant they seem, are important in helping get the first responders to you as fast as possible.

Teach Children When & How to Call 911
Be sure children know what 911 is, how to dial from your home and cell phone, and to trust the 911 professional.  Make sure your child is physically able to reach at least one phone in your home.  When calling 911, your child needs to know their name, parents' names, telephone number, and most importantly their address.  Tell them to answer the call taker's questions and to stay on the phone until instructed to hang up.

Do Not Prank Call 911
Prank calls to 911 waste valuable time and resources.   Also, IT IS ILLEGAL.  Be sure all members of your household are aware that prank or harassing calls to 911 will be dealt with by local law enforcment agencies.

Post Your Address Clearly & Prominently on Your Home
Posting your address at the driveway entrance and on your home will alleviate any confusion as to whether emergency responders have the correct location. Try using something reflective or illuminated so that it can be seen in the evening as well as during the day.

Do not assume since your mailbox is marked that you have posted your address.  Mailboxes are not always at the entrance of a driveway and usually are not marked clearly on both sides.  Please report missing street signs when noted as these not only help others find your home but also emergency response personnel.  

                   reflective-address-signs       Horizontal address sign


Know Your Phones
Educate everyone about the phone system in your home as well as your cell phone.  Children may need to use the devices in an emergency and will need to know how to operate them.

Know Your Voice Over Internet Protocol (VOIP) Phones
If you have a VOIP (Voice Over Internet Protocol) phone, such as Vonage, please review the frequently asked questions and 911 tips for information on how 911 works with this technology.